“event” shall mean course (including certificate course), workshop, online event and any other experiences organised by MWM
“certificate course” shall mean course approved by local and overseas certification body for provision in MWM.
“business day” shall mean any weekday (9am-6pm HKT) that is not a General Holiday in Hong Kong
Proof of payment in full and application form are required to complete the registration for an event.
Registrants are required to present the confirmation of enrolment issued by MWM upon arrival at the registered event
MWM ensures all events being conducted in the highest standards of professionalism, quality and punctuality
MWM undertakes to comply all relevant regulatory requirements and certification bodies’ compliance regime
School reserves the rights to change the date, time, venue, speaker and/or medium of instruction, because of:
Unavailability of nominated speaker who is also the only speaker allowed to host the event
Request by the majority of the group of registrants for a change
Before MWM changes the events’ date, time, venue, speaker and/or medium of instructions, it would notify all registrants in advance.
Registrant must attend event on time; MWM reserves the right to start the event prior to arrivals of late-comers
Absence from event is considered as cancellation by registrant after event commences, and MWM would not provide any refund or credit to the registrant
If registrant is absent from an inevitable session of a certificate course, MWM would offer registrant the right to attend an alternate session within 6 months and before the first examination related to the course; MWM cannot guarantee the availability of such session, and would not issue any amount of refund
Rescheduling and Cancellation Arrangement
Events are subjected to minimum number of registrants and maximum number of vacancies. Should an event be out of vacancies or has less than the minimum number of registrants, MWM would propose an alternate date for the same event or an alternate event for registrant’s consideration.
For registrants who have paid and do not agree with the change or unable to attend the event because of the change by MWM:
for one-time event or an entire certificate course, MWM provide a full refund for payment received or a credit for participation to future events; registrants must return any materials provided by MWM in relation to the course cancelled
for one session of a certificate course, MWM would offer registrant the right to attend an alternate session within 6 months and before the first examination related to the course; MWM cannot guarantee the availability of such session, and would not issue any amount of refund
Cancellation And Refund Requests by the Registrant
For cancellation requests submitted before the cancellation deadline, MWM would charge a cancellation fee, cost of any materials supplied and service fee charged by third-parties to MWM. MWM would refund payment received, after deducting above cost.
Certificate course: 14 business days before course
Other events: within 7 days after payment
For cancellation requests made after cancellation deadline and before the start of event, MWM would charge registrant 50% of the event fee payable and any materials supplied. MWM would refund payment received, after deducting above cost.
For cancellation after the event commences, MWM would charge registrant 100% of the event fee payable, and would not refund any payment received.
Cancellation fee is 2% of event fee and minimum HK$100
Examination cancellation policies are separately entailed in this terms & conditions
Transferral of Registration by the Registrant
Upon approval by MWM, registrant can the registration to another applicant.
MWM reserves the right to charge for any materials supplied or any non-refundable service fee charged by third-parties, if these fees cannot be transferred to another applicant for free.
Candidates are required to provide all accurate information and complete all administration process as per request of certification body before registration deadlines. Candidates who fail to do so would not be registered for the exam.
If an examination fee is required, the candidate must complete payment 2 business days before registration deadline.
WSET Level 1-2 Awards: 14 business days before exam day
WSET Level 3 Awards: 21 business days before exam day
Italian Wine Scholar: 28 business days before exam day
Italian Wine Ambassador: 28 business days before exam day
The Gin Ambassador, The Whisky Ambassador & The Advanced Whisky Ambassador: 5 business days before exam day
The deadlines are subjected to change according to notice by certification bodies
Upon approval by MWM, candidates can reschedule their examination.
If a request is made before registration deadlines, the candidate would not be charged a full resit fee, but MWM reserves the right to charge an invigilation fee and/or paper courier fee to a candidate who seeks a schedule that is out of the plan of MWM
If a request is made after registration deadlines, the candidate would be charged a full resit fee, and MWM reserves the right to charge invigilation fee and/or paper courier fee on top of resit fee
Registration deadlines apply to newly scheduled exam
Absence from examination
Absent candidate is required to provide medical proof (doctor’s certificate or similar document) to MWM within 3 business days. MWM would provide the document to the certification body for record.
Exam resit fee waiver is subjected to approval by the certification body
Rescheduling policies apply if the candidate request to sit in future exam
MWM would announce conditions before examination
In general, candidates are not allowed to use any electronic devices, and the devices must be switched off and remain switched off during examination; books and notes are not allowed in any accessible areas near candidates; communications between candidates are strictly forbidden
MWM guarantees to provide the instruction, facilities and assistance for candidates to complete examination according to guidelines by certification body
MWM would update candidates about the lead time of examination results, according to latest updates by certification body
MWM would notify candidate by email as soon as the result has been received from the certification body
Candidates can raise enquiries against exam results, exam feedbacks or appeals against exam results by email. MWM would inform candidates about the fee and forward the request to certification body after payment received
MWM would keep results in form of printed formats for maximum 6 months; uncollected materials would be destroyed.
For the purposes of this article the force majeure means the circumstances beyond the control of the parties, that cannot be prevented by the parties and are not resulted by any mistake or negligence from MWM and/or registrants but are impossible to forecast; Such circumstance may be war or a disaster, epidemic, quarantine, embargo over the goods, sharp decrease of the state assignment etc.
Complaints and Appeals
Complaints related to events, courses or products provided by MWM should be submitted to MWM within 14 days after the event completed or the incidence happened. The complaints must first be addressed formally, in writing to email@example.com (Attention: School Manager of MWM Wine Wine School). Please provide:
Your name, contact phone number and email
Event / product name, date and time of the incidence
Suggestions for resolutions, if any
After acknowledgement of the complaints, MWM will carry out investigations and provide feedback at a reasonable timeframe.
Ownership and copyright
All of the content and materials available in the classes and on our website (www.mwminternational.com) are protected by copyrights, trademarks or other intellectual property rights and law. No contents or materials can be reproduced, adapted, linked to, distributed or used in any way without our prior written consent. No photo taking or recording is allowed during the classes.
The information stored by MWM is in accordance with the data protection act as listed in Privacy Note. Please email firstname.lastname@example.org if you do not wish your personal data to be used for receiving information as stated in the declaration.
MWM might take photographs or videos for use in our promotional marketing purposes. Registrants must inform us in writing before the course starts if you do not allow us to use such images.